AEP (Always Erratic Power) called shortly before 9 p.m. Monday. Actually, their machine called with a recorded message to let us know the power had been out during last week’s ice storm.
Amy listened to their litany of excuses on why they couldn’t restore power for as long as a week for some Floyd County homes. I wouldn’t have wasted the time. I’ve had it with AEP’s excuses, lies and shoddy customer service. The simple fact is they screwed up big time and they owe their customers a lot more than standard corporate propaganda. At the least, every AEP customer should get a refund from their overpriced electric bills for the inconvenience plus for any cash outlay for generator fuel, hotel stays, frozen water pipes or other problems.
Won’t happen. AEP doesn’t give a damn about its customers. The greedy capitalists who control the power monopoly only care about “return to shareholders” and most of them are too smart to live in an area served by AEP,
I’m sure you’ve read this by now: http://www.roanoke.com/news/roanoke/wb/xp-105318
I got the same call and I live on the Outer Banks of NC I just happen to have a power pole on my Floyd property. I realize that this recording can’t make right what the RESIDENTS of Floyd went through, but when I first moved to the Outer Banks over 26 years ago those of us that lived here expected to be without power for at least a few days and at least a few times every winter and Virginia Power did not seem to care one bit. We never received even the token I’m sorry that AEP has given to the folks of Floyd. AEP messed up but maybe this is where things start to change (maybe). It has changed down here; we are seldom without power even in the most inclement of times. Of course a while back the people of NE NC, being tired of being viewed as ugly stepchildren by VA Power, began to look at other power retailer and Virginia power began to realize how much money they would lose if they lost their customers in NE NC and after changing there name did not work (they changed it to NC Power now its Dominion) they upgraded there equipment. Humm maybe the folks in the Floyd area should check in to other power retailers……..
Bobby:
I’m not condemning the workers who tried to make the repairs but the lackluster management of AEP who implemented a shoddy plan of tree trimming and then dropped the ball on response.
Also, I doubt many workers were out at midnight. The workers from Pike Electric said AEP’s orders were to quit work early each evening and start again the next day.
It would be interesting to talk to your uncles since the Pike employees I talked to at Hardees in Floyd one night told a different story and that was the night when 12 hours passed (overnight) without power being restored to a single home in the county. If the crews were working around the clock why did the county go more than 12 hours without power being restored?
Tell your uncles to call me. I’d like to hear their side of the story.